Shipping policy
At OliveMere, we are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been packed and shipped, you will receive a confirmation email containing your tracking information.
During promotional periods, holidays, or product launches, processing times may be slightly longer.
Shipping Destinations
We currently ship to most countries and regions worldwide, including:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Most European countries
If your country is unavailable during checkout, please contact us at support@olivemere.com.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Europe | 6–12 Business Days |
| Australia & New Zealand | 6–12 Business Days |
| Rest of World | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or local holidays.
Shipping Costs
Shipping fees are calculated during checkout.
We also offer:
- Free Standard Shipping on qualifying orders (when available).
- Shipping promotions may vary by country and seasonal campaigns.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number.
Tracking information may take 24–48 hours to update after shipment.
If you haven't received tracking information within 5 business days, please contact us.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
OliveMere is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately. We'll do our best to update your address before your order ships.
Lost or Delayed Packages
If your package appears to be delayed or lost:
- Check your tracking information first.
- Contact the shipping carrier if the package is marked as delivered.
- If you still need assistance, contact our support team and we'll gladly help investigate the shipment.
Damaged Packages
If your order arrives damaged:
- Take photos of the package and damaged item.
- Contact us within 7 days of delivery.
- Include your order number and photos.
We'll review your case and arrange a replacement or appropriate solution as quickly as possible.
Multiple Shipments
Some orders may be shipped in separate packages depending on inventory availability or warehouse locations.
You will receive tracking information for each shipment.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@olivemere.com
Website: https://olivemere.com
We aim to respond to all inquiries within 24 business hours.