FAQ
1. Are OliveMere jewelry pieces safe for sensitive skin?
Yes. At OliveMere, we carefully select skin-friendly, nickel-conscious materials that are designed for comfortable everyday wear. Our jewelry is crafted to minimize irritation and provide a lightweight, comfortable experience for most skin types.
2. What materials are your jewelry made from?
Depending on the collection, our jewelry may feature:
- 316L Stainless Steel
- 18K Gold PVD Plating
- Sterling Silver (925)
- Natural Pearls & Premium Cubic Zirconia
Each product page clearly lists the material specifications so you can shop with confidence.
3. How do I place an order? What payment methods do you accept?
Shopping at OliveMere.com is simple:
Browse → Add your favorite jewelry to the cart → Enter your shipping information → Choose your payment method → Complete checkout.
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment options available in your region.
4. How long does shipping take? Can I track my package?
Orders are typically processed within 1–3 business days.
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment anytime through our shipping partners.
5. What is your return and exchange policy?
We offer a 30-Day Easy Return Guarantee.
- Return eligible items within 30 days of delivery.
- Items must be unworn and in their original packaging.
- Refunds are issued to the original payment method.
- Processing usually takes 3–10 business days after your return is received.
6. How should I care for my jewelry?
To keep your jewelry looking beautiful:
- Store pieces in a dry place when not in use.
- Avoid direct contact with perfumes, lotions, and harsh chemicals.
- Remove jewelry before swimming, showering, or exercising.
- Clean gently with a soft polishing cloth.
7. Does OliveMere offer a warranty?
Yes. We provide a 12-month limited warranty covering manufacturing defects.
If you experience an issue, simply contact our support team with your order number and photos, and we'll be happy to assist with a replacement or appropriate solution.
8. Can I purchase gifts or send jewelry directly to someone?
Absolutely!
Our jewelry makes the perfect gift for birthdays, anniversaries, weddings, holidays, and special occasions. Simply enter the recipient's shipping address during checkout, and we'll deliver your order directly to them.
9. How can I contact OliveMere?
Our customer care team is always happy to help.
- Email: support@olivemere.com
- Live Chat: Available on the bottom-right corner of our website
- Response Time: Within 24 business hours
Still can't find the answer you're looking for? Contact us anytime — we're always here to help.